Delivery and packing

Of course you can also send us equipment for repair or modification.
And also things for Captain Sale service can be shipped.
Here are some tips for shipping and secure packaging.

Delivery repair/modification

When sending an amplifier or a guitar via a shipping service provider or courier
please ALWAYS fill out and enclose the delivery note.

You can download the delivery note here:
Amp delivery V2.1

On page two, all the necessary information is summarized once again.
We will be happy to provide additional information by phone or email.

Shipping service provider

It is up to you which shipping service provider you choose. Some are faster, some are cheaper, and one may be right around the corner from you.

If there are problems, they usually arise during delivery. Some drivers are more motivated than others, some pay better attention and some can’t find the address because they are new.

However, delivery agents change from time to time, so we cannot give a general recommendation here. We are happy to give information by phone if there are current preferences from our side.

Insurance

Of course, you should insure your package at the current value of goods. However, this will only help in case of loss or verifiable damage by the shipping service provider. Transport damages are only avoided by proper packing, please follow our packing instructions.

Packing Instructions

We are frequently asked how to properly pack and ship an amplifier, guitar, or other gear. To make things easier, we’ve put together the most important guidelines below. Devices packed according to these instructions can be shipped safely and without concern.

1. Preparing the Amplifier / Guitar / Device

Remove all accessories and loose parts, such as picks, patch cables, spare tubes, or detachable casters. Please do not include detachable power cords unless they are permanently attached to the unit.
Visually inspect the device for any existing damage before packing.
Ensure all screws are tight, especially the chassis screws on amplifiers. Nothing should rattle or be loose. Also check the reverb bag—it often comes loose.
Tubes: Secure power tubes to prevent them from falling out or shifting. Use foam to hold them in place, or remove them and pack them separately in a small cardboard box (which can be placed inside the amp). Preamp tubes with shielding caps do not need to be removed.
Secure the power cord and footswitch so they don’t move around inside the amp. Fill the interior with bubble wrap or newspaper if necessary.
If your amplifier has a protective cover, feel free to include it in the package.

2. Choosing the Right Box

Use a sturdy cardboard box—typical moving boxes are usually not strong enough.
Don’t choose a box that’s too large. Aim for 5–10 cm (2–4 inches) of clearance on all sides.
Recycling centers or nearby businesses are often happy to give away boxes and packing material—just ask!

3. Choosing the Right Packing Material

Recommended:

Rigid foam sheets, molded foam parts, original boxes with corner supports
Crumpled paper, bubble wrap
Even pillows can work in a pinch

Avoid:

Packing peanuts, chips, air cushions (they don’t absorb impact), flat newspaper, plastic wrap
Pet blankets or other improvised padding
Mixed/chaotic packaging with random paper, trash, or debris — we reserve the right to charge for cleanup in such cases

4. How to Pack an Amplifier

Place a protective shield (e.g., thick cardboard or a thin wooden board) in front of the amplifier’s grill or faceplate.
Wrap the amp completely in bubble wrap.
Place it in the box, ensuring the amp is tightly clamped in place on all sides, especially the corners. Use multi-layered cardboard or other rigid padding.
Fill all gaps with appropriate packing material. Pay special attention to protruding parts like knobs or switches—do not let them bear any load and protect them separately if needed.
The amplifier should be packed firmly and airtight. It must not move inside the box.
Test the package by shaking it—if it feels like a solid block, it’s ready for shipping.

5. How to Pack a Guitar

If the guitar is in a hard case, pack the case inside a rectangular outer box, and fill all gaps to prevent movement.
Guitars without hard cases are difficult to ship! Please call us first for advice.
Remove or secure all loose parts and loosen the strings slightly.
Some instruments (e.g., Explorer, Flying V, bass guitars) may only be shippable as oversized items.

6. Shipping – General Notes

Always check the dimensions and weight of your package before shipping. Maximum sizes and weights are listed on the websites of shipping providers.
Standard parcel services usually allow:
- Up to 31.5 kg with DHL
- Up to 40 kg with GLS
Pay attention to maximum girth and length limits.
Heavier packages must be shipped via freight. We can help arrange pickup if needed.

⚠️ Parcel service drivers do not handle packages with care. Labels such as “FRAGILE” or “GLASS – HANDLE WITH CARE” are ignored.

Your package must survive a 1-meter (3 ft) drop without damaging the device inside.

Transport damage claims are rarely successful—the cause is almost always poor packing.

Insurance generally only covers loss, not damage—unless you can prove professional packing.

Please note:
If your package is inadequately packed, we may charge an additional fee for repacking before return shipment, to ensure the device is not damaged in transit